A Customer Service Associate is a critical part of every E- Commerce portal that values its customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Job Description
Customer Service Associate- VCS- India:
Customer Service (VCS) – It is a ‘Work from Home’ model for this E-Commerce giant. VCS associates are expected to work from a home location approved by our client for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired skills:
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with customers.
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good typing skills with Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Qualifications required
- Minimum qualification is 10 + 2. Any graduate
Salary and benefits
- Salary Range: Min- Rs.1,45,000 p.a.; Max- Rs.2,25,000 p.a.
- Shifts: Rotational
- Benefits: Internet Service Allowance , Overtime , Meal Card.